Frequently Asked Questions

HOW TO PLACE AN ORDER?

Step 1

Click on the + symbol to add items into cart.

Step 2

Click on the cart symbol to check on your added items.

Step 3

Click on Checkout to proceed with order.

Step 4

Fill in your details. Login or create an account, if you would like to receive membership discount for purchases RM300 and above. See below for more information or here to register.

Step 5

Choose your preferred courier service under shipping.

Step 6

Choose your preferred payment method. Then proceed with payment by clicking 'Place Order Now'.

Once payment is done, you will be directed back to our website for confirmation. You will also received an email confirming your order.

WHEN WILL YOU SHIP MY ORDER?

We ship all orders made before 12PM, Monday - Friday on the same day. Orders made on Friday, after 12PM will only be shipped on Monday. You should receive your order within 2-3 business days after shipping. Tracking number will be sent via email. Sometimes the email may got into your junk folder. You can see the current status of your order once you key in the tracking number here: https://easyparcel.com/my/easytrack/

If you do not receive their order within 5 working days, please contact us to track your order.

WHAT SHIPPING METHOD DO YOU USE?

Currently we are using EasyParcel.

HOW CAN I GET A MEMBER REBATE?

Simply register here and you are considered as our member! What are the benefits for being a member? Find out here >> Membership Perks.